Sign in

When and how we deliver:

1-3 Working Days.

Are delivered via a parcel service. This is a one man delivery to the front door of the building. You will not receive a phone call prior to delivery of these items. Next day (parcel) deliveries take place Monday to Friday (excluding Bank holidays), between 9am and 6pm and must be signed for. If you miss your delivery the driver will leave a card. This will provide further details of how to rearrange your delivery.

If you order before the cut off time specified on the product page, you will receive delivery the next working day. Orders after the cut-off will be delivered in two working days.

For orders not requiring next day delivery please state your preferred date in the Special Delivery Instructions at the checkout. Please note we are unable to deliver on bank holidays or Sundays.

Next day delivery is subject to stock availability. If an order cannot be delivered the next day, we will contact you as soon as we become aware of the problem.

Please note: any item marked as 'next day delivery' on the product page will be delivered via a parcel service, regardless of when the delivery actually takes place. Therefore, if you opt for a later date for delivery, or if your order is delayed for any reason, it will still be delivered via a parcel service and the procedure stated above still applies.

We are currently unable to offer different delivery options at the checkout but if you feel a next day parcel service delivery is unsuitable for your needs, please contact us before ordering and we will endeavour to offer you an alternative.

7-10 day delivery

Items with a delivery time of 7-10 days are delivered via specialist furniture carriers. This is a one or two man delivery (depending on the items ordered). You will receive a phone call from the carrier at least 48 hours in advance of the planned delivery to agree a date and time (usually am or pm). Carrier deliveries take place Monday to Friday (excluding Bank holidays), and must be signed for.

If you miss the agreed delivery we will attempt delivery again free of charge but reserve the right to charge a minimum of £25 towards the failed delivery. If you know you are not going to be able to take delivery at the agreed time please contact the carrier to make alternative arrangements to avoid further charges.

(Please note that to enable us to offer a time efficient delivery service it will occasionally be necessary to deliver some smaller 7-10 day items via a parcel service to the front door of the building. You will still receive a phone call prior to these deliveries.)

Multiple deliveries

We use a variety of carriers and furniture suppliers so if you order multiple items they may come from more than one place and be delivered separately, as per the delivery time stated on the product page and the corresponding delivery method(s) detailed above. If this is the case we will contact you to inform you and, where possible, give you the option of a single delivery date.

 Sign For

All deliveries must to be signed for on receipt. Before signing for delivery, please inspect the goods to ensure the packaging and the product are in perfect condition and your property has not been damaged in any way during the delivery process. If necessary, please make sure you detail any problems on the delivery note. This process helps us improve so that you get the best possible service from our delivery contractors.

 We work very closely with our suppliers and delivery contractors to ensure all the products we sell are of a high quality and packaged suitably for the journey to your home. Unfortunately, items may occasionally sustain minor damage during transit or contain a manufacturing defect. If this occurs, please contact us. If items need to be returned please keep the original packaging. All returns and repairs must be arranged through After Sales (unfortunately we are unable to pay for returns which we have not authorised).